Privacy Policy

1. Introduction

Yahaya Travel and Trade Co Ltd is committed to protecting your privacy and handling your personal data in compliance with applicable Nigerian data protection laws. This policy applies to all personal information collected through our website, email, phone calls, WhatsApp messages, and in-person interactions at our office.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us or request our services, we may collect:

• Full name, phone number, email address
• Travel dates, destinations, and accommodation preferences
• Passport details, visa information, and travel documents
• Financial information for payment processing (bank details, transaction records)
• Business registration details, company information (for trade services)
• Product specifications, shipping addresses, and procurement requirements
• Any other information you voluntarily provide in enquiry forms or communications

2.2 Information Collected Automatically

Our website does not use cookies or tracking technologies. We do not collect browsing data, IP addresses, or device information through this website.

2.3 WhatsApp Enquiry Forms

Our website enquiry forms use WhatsApp Web links. When you submit a form, the information is formatted into a WhatsApp message that opens on your device. No data is stored on our website servers. You review and send the message yourself through WhatsApp. Once sent, the conversation is held in your WhatsApp chat with us and is subject to WhatsApp's privacy policy.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing visa applications, booking flights and hotels, arranging travel packages, sourcing products, coordinating shipments, and fulfilling trade orders
• Communication: Responding to enquiries, providing quotes, sending booking confirmations, updating you on service progress, and resolving issues
• Payment Processing: Processing deposits, invoicing, and completing financial transactions
• Documentation: Preparing visa applications, customs declarations, shipping documents, and contracts
• Legal Compliance: Meeting regulatory requirements for travel agencies, import/export operations, and financial record-keeping
• Business Operations: Maintaining client records, managing referral commissions, and improving our services

4. How We Share Your Information

We share your personal information only when necessary to deliver our services or comply with legal obligations:

4.1 Service Providers and Partners

• Travel Services: Airlines, hotels, visa application centers, embassies, travel insurance providers, and tour operators
• Trade Services: Suppliers, manufacturers, freight forwarders, customs brokers, shipping companies, and logistics partners
• Payment Processors: Banks and payment service providers for transaction processing

4.2 Legal Requirements

We may disclose your information to comply with Nigerian laws, respond to government requests, enforce our terms of service, or protect our rights and the safety of our clients.

4.3 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement reasonable security measures to protect your personal information:

• Physical security at our office in Jimeta-Yola (restricted access to client files)
• Secure storage of documents containing sensitive information
• Password-protected digital records and encrypted communications where applicable
• Staff training on data protection and confidentiality

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security breaches.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Specifically:

• Active Clients: Information is retained for the duration of our business relationship
• Transaction Records: Financial records are kept for at least 6 years as required by Nigerian tax and accounting laws
• Travel Documentation: Visa applications and travel records may be retained for reference or legal purposes
• Trade Documentation: Import/export records, shipping documents, and contracts are retained as required by Nigerian Customs Service regulations

After the retention period, we securely delete or anonymize your personal information.

7. Your Rights

Under Nigerian data protection laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Objection: Object to processing of your personal data for specific purposes
• Withdrawal of Consent: Withdraw consent for data processing (may affect our ability to provide services)

To exercise any of these rights, contact us at yahayageneralcontracts@gmail.com or call +234 806 343 6192.

8. Third-Party Services

Our website may contain links to third-party websites (airlines, hotels, embassies, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, contact us: